He was ecstatic and so very happy with his birthday treatment he truly felt as the most VIP at that moment in time! We enjoyed our 2 complimentary delicious banh mi, plus complimentary meal deal at Ho Wan Noodle Shop for Platinum membership. We do feel safe playing at Barona! My husband was so happy, when Barona Club staff magically located his slot machine to give out his birthday goodies on his birthday, right at the slot machine in front of other players. Barona cleaning staff constantly sanitized the slot machines and chairs, or players could wipe down the machine surfaces with disinfectant wipes provided and located throughout casino floor, as well as available hand sanitizers. Players seemed to follow casino rules in wearing masks, practicing social distancing and hand washings. We had so much fun playing slots, in a completely large non-smoking casino, although the tight machines reclaimed most of our coins back at the end of our stay 😢😥😭 There’s separate patios and designated smoking areas for smokers. However, free coffee and ice can be ordered through room service. The modified amenities that we missed were no in-room coffee service, and turned-off ice machine on floor, because of COVID-19 situation. We got offered 2 complimentary nights in a non-smoking king room on the top/8th floor for husband’s birthday celebration.

We like staying at Barona for the spacious room with comfortable bed, modern amenities and excellent staff. I WOULD NEVER COME BACK TO YOUR CASINO BARONA' IF THIS IS THE KIND OF PEOPLE YOU EMPLOY.' I am asian and a filipino if I may add.

In my opinion, rude people should not be around dealing with customers unless you the casino want to shy away from your business. I talked to another manager named Abran and he was very nice and said definitely that it was not handled properly by the said supervisor. I hope I was the only treated rudely by this guide (let the casino know if ever), because they should know how their employees treat us, the playing customers. I was betting the minimum and more but sometimes I share with other players 'JUST LIKE EVERYBODY ELSE'. Telling me in a very loud and threatening manner that I should stand up and give my seat for somebody for any reason except if I was causing a disturbance is not very good way of treating a customer. Mind you I was already losing$500 at this time. I was at the casino yesterday with my wife beside me and was suddenly and very rudely told by this supervisor( I was told something like Timmy or Tim.) that it I would not bet the minimum that I should stand up because another person was waiting for a seat.

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